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Tier-1 brand, metro location, and generalist operations supervisor role drive high applicant competition.
Claims and insurance operations expertise plus people management is moderately specialized but transferable across service operations.
Explicit seven-year overall experience plus leadership and claims requirements increases screening rigor.
Manage and drive performance of a team of specialists focused on claims and operational efficiency, ensuring key metrics like productivity and quality are met.
Coach and develop team members through direct supervision, training, scheduling, and regular feedback to maintain high standards and wellbeing.
Act as a point of contact for urgent or sensitive cases and collaborate cross-functionally to improve claims policies, programs, and overall service quality.
7 years overall work experience with 2-3 years in a leadership role managing and motivating teams to achieve operational and development goals.
Minimum 2 years experience in Insurance/Liability Claims preferred.
Experience handling customer-facing roles involving safety and security of properties with high confidentiality and investigation skills.
English language proficiency; experience with data analysis and ability to interpret and communicate metrics effectively.
Leader with strong people management skills capable of balancing operational priorities with employee development and wellness.
Experienced in claims or related insurance functions with a focus on risk, investigations, and crisis management.
Analytical thinker who uses data-driven insights to improve policies, processes, and customer satisfaction.