Designated Support Engineer III
Zscaler, Inc. (company site, opens in a new tab)5+ yrsChandigarhOn-siteDirect career pageEst. 18–30 LPA
Posted on 11 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own resolution of the most complex and critical technical issues escalated from Level I and II support engineers within the Technical Assistance Center (TAC).
- Provide second line phone and email consultation to independently debug complex security and network problems, including reproducing customer issues and coordinating with Engineering and Operations.
- Document incident resolutions accurately in the support knowledge base and contribute feedback on product and code changes based on customer use-cases.
Minimum Requirements
- 5+ years of support and networking experience including general firewall and packet filtering troubleshooting.
- Hands-on experience with Wireshark, Fiddler, MTR, traceroute, GRE and IPSec VPN tunnel configuration and troubleshooting.
- Expertise in enterprise authentication protocols (SAML, Kerberos), HTTP methods, IPv4/IPv6 routing, and DNS administration.
- Demonstrated curiosity and practical use of AI tools to enhance workflows and problem-solving.
Ideal Candidate Profile
- Able to independently manage and resolve high-severity technical support cases involving advanced network security issues.
- Experienced in working with cloud and firewall environments, with knowledge of Forward Proxy, AWS, Azure, and Zero Trust technologies preferred.
- Comfortable navigating between strategic input on product improvements and hands-on technical execution in a high-growth, customer-focused environment.