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Metro location, generalist early-mid role, and established employer increase applicant competition.
Core coordination and CRM skills transfer across industries, but HVAC/BMS preference raises industry sensitivity.
Explicit 1–4 years requirement plus preferred HVAC/BMS experience creates moderate shortlisting filters.
Coordinate and schedule service calls, preventive maintenance visits, and engineer assignments to ensure efficient service delivery.
Manage service requests, work orders, and customer tickets through creation, tracking, and timely closure, maintaining high customer satisfaction.
Prepare and track service documentation including reports, contracts, quotations, and ensure compliance with SLAs and company standards.
Bachelor's degree or Diploma in Business Administration, Engineering, Operations, or related field.
1–4 years of experience in service coordination, customer service, service administration, or operations support.
Familiarity with service coordination tools such as MS Office and ERP/CRM systems.
Experience preferred in HVAC, Building Automation, Facilities Management, Engineering Services, or related industries.
Detail-oriented professional with proven ability in coordinating multiple service activities and managing service documentation accurately.
Experienced in interacting and coordinating with customers, engineers, vendors, and internal teams ensuring SLA compliance and service quality.
Comfortable operating in industries related to HVAC, Building Management Systems, Facilities Management, or Engineering Services with exposure to service delivery environments.