Senior ServiceNow Consultant(Discovery ,Service Mapping, ITOM)
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Job Description
Structured overview of role & requirementsAbout This Role
Lead network and infrastructure performance monitoring and troubleshooting to ensure optimal operations.
Manage and resolve complex network and hosting incidents, performing root cause analysis and implementing preventive solutions.
Drive IT projects including system upgrades, migrations, and new implementations while developing automation scripts to improve operational efficiency.
Minimum Requirements
Minimum 8 years of relevant work experience in ITOM, Service Mapping, Discovery, and Event Management.
Experience in complex network troubleshooting including protocol analysis, router, switch, and server issue resolution.
Proven capability in project management delivering IT infrastructure projects on time and within budget.
Work Experience Required: Minimum 8 years explicitly mentioned.
Ideal Candidate Profile
Experienced in leading end-to-end infrastructure operations and incident management in complex IT environments.
Skilled in automation and scripting to streamline infrastructure management tasks.
Demonstrates ability to collaborate effectively with vendors and internal teams to document and resolve complex network issues.