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Metro location and broad infrastructure responsibilities increase pool, balanced by niche ServiceNow ITOM specialization.
ServiceNow ITOM skills transfer across industries but require specific platform experience, giving moderate sensitivity.
Explicit 8+ years requirement and mandatory ServiceNow ITOM module expertise make candidate filtering strict.
Lead network and infrastructure performance monitoring and troubleshooting to ensure optimal operations.
Manage and resolve complex network and hosting incidents, performing root cause analysis and implementing preventive solutions.
Drive IT projects including system upgrades, migrations, and new implementations while developing automation scripts to improve operational efficiency.
Minimum 8 years of relevant work experience in ITOM, Service Mapping, Discovery, and Event Management.
Experience in complex network troubleshooting including protocol analysis, router, switch, and server issue resolution.
Proven capability in project management delivering IT infrastructure projects on time and within budget.
Work Experience Required: Minimum 8 years explicitly mentioned.
Experienced in leading end-to-end infrastructure operations and incident management in complex IT environments.
Skilled in automation and scripting to streamline infrastructure management tasks.
Demonstrates ability to collaborate effectively with vendors and internal teams to document and resolve complex network issues.