Senior ServiceNow Consultant(Discovery ,Service Mapping, ITOM)
Cargill (company site, opens in a new tab)8+ yrsBengaluruOn-siteDirect career pageEst. 18–32 LPA
Posted on 10 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead network and infrastructure performance monitoring and troubleshooting to ensure optimal operations.
- Manage and resolve complex network and hosting incidents, performing root cause analysis and implementing preventive solutions.
- Drive IT projects including system upgrades, migrations, and new implementations while developing automation scripts to improve operational efficiency.
Minimum Requirements
- Minimum 8 years of relevant work experience in ITOM, Service Mapping, Discovery, and Event Management.
- Experience in complex network troubleshooting including protocol analysis, router, switch, and server issue resolution.
- Proven capability in project management delivering IT infrastructure projects on time and within budget.
- Work Experience Required: Minimum 8 years explicitly mentioned.
Ideal Candidate Profile
- Experienced in leading end-to-end infrastructure operations and incident management in complex IT environments.
- Skilled in automation and scripting to streamline infrastructure management tasks.
- Demonstrates ability to collaborate effectively with vendors and internal teams to document and resolve complex network issues.