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Tier-1 bank brand and metro location with mid-senior training role drive moderate competition.
Training skills transferable but KYC/banking domain knowledge makes cross-industry fit moderate.
Explicit 8-9 years and banking/L&D experience plus regulated KYC domain increase screening rigor.
Manage and deliver KYC Operations new hire foundation courses, on-demand training, and soft skills programs across all business levels.
Identify skill gaps, design and update training materials and assessments aligned with business strategy, policies, and technology changes.
Maintain training administration including attendance tracking, publishing materials, and handling training inquiries, supporting KYC training controls and compliance.
Minimum 8-9 years of experience in banking and/or learning & development environment.
Bachelor's degree or equivalent experience is mandatory.
Proficiency in MS Office and AI technology knowledge required.
KYC/AML knowledge preferred; experience delivering training at multiple organizational levels is advantageous.
Experienced in managing end-to-end training programs in banking, especially KYC operations context.
Able to translate complex technical and compliance information into simplified learning interventions for diverse audiences.
Demonstrates strong client relationship skills and capability to adapt training content in response to business and regulatory changes.