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Mid-level generalist operations role in Bengaluru at a known global firm, broad skills attract many qualified applicants.
Moderately transferable skills, but favors candidates from operations, shared-services, or BPO backgrounds.
Explicit 5-8 year requirement plus shared-services and transformation experience makes shortlisting highly strict.
Lead transition and establishment of operational services within the Central Operations Hub, including knowledge transfer, documentation, and process stabilization.
Own assigned services to ensure delivery meets quality, timeliness, customer experience, and operational performance targets.
Drive operational improvements through process redesign, standardization, automation, and lead workstreams managing stakeholders and deliverables.
5-8 years experience in Process Improvement, Shared Services, Operations Excellence, Business Operations, Transformation, or Management Consulting.
Bachelor’s degree in Business, Commerce, Operations Management, or related field; MBA or equivalent postgraduate qualifications advantageous.
Experience in operational service delivery, shared services, business process outsourcing, or transformation programs.
Strong process mapping, process redesign, and operational improvement capabilities.
Experienced in managing complex workstreams and projects with multiple stakeholders in transformation or shared services environments.
Skilled in analytical evaluation, business case development, and operational performance management.
Demonstrates ability to lead service transition, standardization, and automation initiatives within a centralized operations hub.