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Known global employer, metro location, senior niche role reduces applicant density.
Requires shared-services/GCC operations leadership and transition experience, limiting transferability across unrelated industries.
Explicit 10+ years and mandatory shared-services/GCC leadership, governance, and transition expertise enforce strict shortlisting.
Lead the establishment and operations of the Central Operations Hub in Bangalore supporting APAC and EMEA, including operating model, governance, systems, and service transitions.
Accountable for service delivery performance, stakeholder satisfaction, team leadership, continuous improvement, and operational reporting.
Develop and execute Hub strategy, workforce plans, budget management, and scaling initiatives to build a sustainable shared services platform.
10+ years of experience in Shared Services, Global Capability Centers, Global Business Services, Operations Leadership, Operations Transformation, or Management Consulting.
Proven track record of building, scaling, or leading shared services organizations or operations hubs.
Bachelor’s degree in Business, Commerce, Engineering, Operations Management, or related field; MBA or equivalent postgraduate qualification advantageous.
Work Experience Required: 10+ years
Experienced leader with demonstrated success in service transitions and operational performance accountability in complex, global shared services environments.
Strong stakeholder management and executive communication capabilities to align priorities and drive results.
Strategic thinker capable of designing governance frameworks, driving continuous improvement, and managing scalable operations.