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Mid-level generalist operations role in Bangalore with broad requirements attracts high applicant density.
Shared-services, process improvement, and BPO experience transfer across industries, so domain fit is moderately required.
Explicit 5–8 year requirement plus shared-services and process-improvement experience moderately tightens screening.
Lead the transition and establishment of operational services within the Central Operations Hub, including knowledge transfer and process documentation.
Own and ensure quality, timeliness, and operational performance of assigned services while stabilizing newly transitioned processes.
Drive process improvements through standardization, automation, and simplification, and lead related workstreams and stakeholder coordination.
5-8 years of experience in process improvement, shared services, operations excellence, transformation, or management consulting.
Experience with operational service delivery, shared services, or business process outsourcing environments.
Bachelor’s degree in Business, Commerce, Operations Management, or related field; MBA or equivalent postgraduate qualification is advantageous.
Work Experience Required: 5-8 years of relevant experience.
Experienced in leading workstreams and operational improvement initiatives involving multiple stakeholders.
Proficient in process mapping, redesign, standardization, and operational performance management.
Strong analytical and business case development skills with adept stakeholder communication and relationship management.