Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Common ITSM role in Mumbai with broad ServiceNow/ITIL requirements increases applicant competition.
ITSM and ServiceNow skills are broadly transferable across industries.
Explicit 0–3 years requirement and ServiceNow/ITIL preferences create moderate candidate filtering.
Support IT service management operations including incident, change, problem, and service request management using ServiceNow.
Coordinate communications between technical teams and airline customers during service events to ensure high-quality IT service delivery.
Monitor SLA compliance and use AI tools (ServiceNow AI, generative AI) for ticket management, reporting, knowledge base development, and customer communications.
0–3 years of IT service management or service desk experience.
Basic knowledge of ITIL principles; ITIL Foundation certification preferred.
Experience with ITSM platforms, preferably ServiceNow.
Bachelor's degree in IT or related field.
Familiarity with ServiceNow AI or equivalent for automated ticket classification and intelligent routing.
Experience or interest in using generative AI (e.g., ChatGPT, Claude) within ITSM for reporting and communications.
Awareness of ITIL 4 principles and application in airline technology service environments.