Branch Operations Manager| Manika
CSB Bank Limited (company site, opens in a new tab)3–9 yrsJharkhandOn-siteDirect career pageEst. 4–10 LPA
Posted on 10 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage all daily branch operations including cash, clearing, account opening, and service requests, ensuring operational controls like cash, vault, ATM, locker, EOD and reconciliation are maintained.
- Ensure compliance with KYC/AML, RBI, audit norms through accurate documentation, preparing for audits and timely resolution of observations.
- Enhance customer experience by partnering with sales and service teams, tracking service metrics (TAT, FTR, complaints), implementing root cause analysis fixes, and cross-selling bank products including insurance/investments and digital banking activation.
Minimum Requirements
- 3 to 9 years of branch operations experience required.
- Graduate degree mandatory; Banking certifications are preferred.
- Professional certifications like JAIIB/CAIIB preferred but not mandatory.
- Not explicitly mentioned: notice period or strict location requirements.
Ideal Candidate Profile
- Experienced in handling end-to-end branch operational controls with audit compliance focus.
- Skilled in customer service process improvements and cross-selling financial products within a banking environment.
- Capable of training frontline staff on process and compliance updates, indicating a leadership role within branch operations.