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Medium due to common operations title, explicit experience range, and local non-metro posting.
High because branch operations and regulatory compliance skills are industry-specific and less transferable.
Medium due to explicit 3–9 years requirement, banking KYC/AML compliance, and preferred certifications.
Manage all daily branch operations including cash handling, clearing, account opening, and service request processing.
Ensure compliance with KYC/AML regulations, RBI guidelines, and audit norms through accurate documentation and process adherence.
Monitor service metrics like TAT, FTR, and complaints; conduct root cause analysis and implement corrective measures to improve customer experience.
3 to 9 years of experience in branch operations.
Graduate degree required; Banking certifications (JAIIB/CAIIB) preferred.
Demonstrated knowledge of KYC/AML processes and RBI audit compliance.
Work Experience Required: 3 to 9 years in branch operations.
Experienced in branch-level operational controls including cash, vault, ATM, locker, and reconciliation processes.
Skilled at ensuring regulatory compliance and audit preparedness with timely resolution of observations.
Capable of collaborating with sales/service teams to cross-sell insurance and investments and promote digital banking adoption.