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Generalist support role with common skills and unspecified experience, increasing applicant competition.
High; requires private capital and accounting expertise, limiting cross-industry transferability.
Moderate filters due to finance domain knowledge and SQL/Postman requirements, but no explicit years.
Own and resolve support tickets by troubleshooting and identifying root causes to provide exceptional client service.
Regularly triage and differentiate support vs non-support work, collaborating with cross-functional teams to improve products and services.
Create and maintain internal and customer-facing knowledge articles to enhance problem-solving and reduce ticket volume.
Bachelor's degree in Accounting, Finance, Business Administration, or related field.
Experience using JIRA and Confluence ticketing systems and tools like Postman for API testing and integration troubleshooting.
Familiarity with financial and accounting terminology, financial systems/integrations (e.g., Markit, SS&C, Investran).
Work Experience Required: Not explicitly mentioned in the JD.
Experienced with Investment Accounting and basic accounting concepts, preferably in Private Capital and Credit markets.
Strong communication skills capable of explaining technical issues to both technical and non-technical audiences.
Proactive and organized individual capable of managing multiple client calls with professionalism and independently solving problems.