Application Support Engineer I
Allvue (company site, opens in a new tab)PuneOn-siteDirect career pageEst. 5–12 LPA
Posted on 10 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own and resolve support tickets by troubleshooting and identifying root causes to provide exceptional client service.
- Regularly triage and differentiate support vs non-support work, collaborating with cross-functional teams to improve products and services.
- Create and maintain internal and customer-facing knowledge articles to enhance problem-solving and reduce ticket volume.
Minimum Requirements
- Bachelor's degree in Accounting, Finance, Business Administration, or related field.
- Experience using JIRA and Confluence ticketing systems and tools like Postman for API testing and integration troubleshooting.
- Familiarity with financial and accounting terminology, financial systems/integrations (e.g., Markit, SS&C, Investran).
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced with Investment Accounting and basic accounting concepts, preferably in Private Capital and Credit markets.
- Strong communication skills capable of explaining technical issues to both technical and non-technical audiences.
- Proactive and organized individual capable of managing multiple client calls with professionalism and independently solving problems.