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Mid-level, generalist sales order-processing role with common skills and a 2-4 year range increases applicant density.
Order processing and quoting skills are generally transferable across industries, though RMA/product specifics moderately limit fit.
Explicit 2-4 years requirement plus domain-specific order/returns skills produce moderate screening strictness.
Handle pre-sales and post-sales customer service interactions using multiple communication channels.
Process customer returns (RMA), servicing, exchanges, and update related databases and records.
Manage documentation related to sales orders, equipment returns, repairs, scheduling field service calls, and resolving return credit problems.
Experience Required: Typically 2-4 years of related experience.
Must be proficient in processing returns (RMA), order processing, and customer service.
Ability to communicate via telephone, email, text, chat, or social media platforms.
Work Experience Required: At least 2 years in a related role, exact notice period not mentioned.
Experienced in handling customer service functions related to sales order processing and returns management.
Comfortable making moderate judgments and recommendations in resolving customer issues.
Capable of managing multiple communication methods and updating relevant records accurately in a dynamic environment.