ESAB - Associate - Sales Order Processing and Quote Specialist
ESAB (company site, opens in a new tab)2–4 yrsChennaiOn-siteDirect career pageEst. 3–6 LPA
Posted on 10 Sept
Reach people at ESAB
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at ESAB you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Handle pre-sales and post-sales customer service interactions using multiple communication channels.
- Process customer returns (RMA), servicing, exchanges, and update related databases and records.
- Manage documentation related to sales orders, equipment returns, repairs, scheduling field service calls, and resolving return credit problems.
Minimum Requirements
- Experience Required: Typically 2-4 years of related experience.
- Must be proficient in processing returns (RMA), order processing, and customer service.
- Ability to communicate via telephone, email, text, chat, or social media platforms.
- Work Experience Required: At least 2 years in a related role, exact notice period not mentioned.
Ideal Candidate Profile
- Experienced in handling customer service functions related to sales order processing and returns management.
- Comfortable making moderate judgments and recommendations in resolving customer issues.
- Capable of managing multiple communication methods and updating relevant records accurately in a dynamic environment.