Branch Operations Manager| Katni
CSB Bank Limited (company site, opens in a new tab)3–9 yrsMadhya PradeshOn-siteDirect career pageEst. 4–7 LPA
Posted on 10 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage daily branch operations including cash management, clearing, account opening, and service requests while ensuring compliance with KYC/AML, RBI, and audit norms.
- Monitor and control operational aspects such as cash, vault, ATM, locker, EOD, and reconciliations, including audit preparations and timely resolution of findings.
- Collaborate with sales and service teams to improve customer experience by tracking service metrics, cross-selling financial products, activating digital banking, and training frontline staff on compliance and process updates.
Minimum Requirements
- 3 to 9 years of branch operations experience.
- Graduate degree mandatory; banking certifications like JAIIB or CAIIB preferred.
- Experience with strict adherence to KYC/AML, RBI guidelines, and audit compliance.
- Not explicitly mentioned in the JD: notice period and specific location requirements beyond Katni.
Ideal Candidate Profile
- Experienced in managing branch-level operational controls and compliance with regulatory standards.
- Ability to analyze service metrics and implement root cause analysis-driven improvements.
- Skilled in cross-selling financial products and digital banking activation, with frontline training capability.