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Mid-level, generalist branch-ops role in non-metro location with moderate employer brand and common skillset.
Bank-specific KYC/AML, RBI, and audit experience limits cross-industry transferability.
Explicit 3–9 years requirement plus mandatory KYC/AML and audit skills increases selection rigor.
Manage daily branch operations including cash management, clearing, account opening, and service requests while ensuring compliance with KYC/AML, RBI, and audit norms.
Monitor and control operational aspects such as cash, vault, ATM, locker, EOD, and reconciliations, including audit preparations and timely resolution of findings.
Collaborate with sales and service teams to improve customer experience by tracking service metrics, cross-selling financial products, activating digital banking, and training frontline staff on compliance and process updates.
3 to 9 years of branch operations experience.
Graduate degree mandatory; banking certifications like JAIIB or CAIIB preferred.
Experience with strict adherence to KYC/AML, RBI guidelines, and audit compliance.
Not explicitly mentioned in the JD: notice period and specific location requirements beyond Katni.
Experienced in managing branch-level operational controls and compliance with regulatory standards.
Ability to analyze service metrics and implement root cause analysis-driven improvements.
Skilled in cross-selling financial products and digital banking activation, with frontline training capability.