GurugramOn-siteDirect career pageEst. 5–9 LPA
Posted on 10 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own overall performance and budget management for client groups, driving objective setting and KPI review.
- Analyze performance data to identify improvement opportunities and develop strategies to exceed company goals.
- Manage staffing including hiring, training, motivation, and workforce allocation to maintain service excellence.
Minimum Requirements
- Previous experience in a Team Leader or leadership/managerial role required.
- Education requirement varies by geography; English language proficiency is compulsory.
- Licensing as per jurisdictional collection/trace requirements may be mandatory.
- Work Experience Required: Previous leadership or managerial experience explicitly mentioned.
Ideal Candidate Profile
- Experienced in operational performance management within customer care or outsourcing environments.
- Skilled in data-driven process improvement and resource management based on trends and KPIs.
- Proven capability in team leadership including hiring, training, and staff motivation in a client-facing role.