Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Remote role plus generalist senior operations title attracts broad applicants but seniority narrows the pool.
Requires multi-client BPO/BPM managed-services expertise and client-facing portfolio leadership, limiting cross-industry transferability.
Explicit 12–15+ years, mandatory multi-client managed-services experience, and client-facing portfolio leadership make filters stringent.
Own full portfolio management of client Operations & Delivery engagements including performance, growth, client confidence, people, controls, and economics.
Directly lead Project Owners / Service Delivery Leads managing ~30 client portfolios across multiple managed operations sectors (data processing, logistics, healthcare, contact centre).
Held accountable for SLA/TAT performance, client retention and escalations, operational controls, staffing, and financial outcomes (revenue, cost, margin, productivity).
12–15+ years experience in BPO, BPM, managed operations or similar multi-client environment covering data processing, back-office, logistics, utilities, healthcare admin, or contact centres.
Demonstrated leadership over multiple operations accounts with client-facing experience at leadership levels (Operations Directors/VPs) and proven production control, SLA/TAT, capacity management expertise.
Proven track record managing multi-client portfolios with accountability for staffing, queue/backlog, and portfolio economics.
Work Experience Required: 12–15+ years as explicitly stated in the JD. Notice period: Not explicitly mentioned in the JD.
Experienced functional leader with demonstrated ability managing scalable, multi-client managed operations portfolios with operational and financial ownership.
Capable of deep hands-on operations management including SLA/TAT governance, production control, workforce and capacity planning, and process improvement.
Proven ability to coach and lead managers with real accountability for client trust, delivery excellence, and personnel decisions in complex outsourced or managed services environments.