Manager - DSMG - Retail Finance - TW - X - Bucket - Call Centre - Kolkata - Srijan Tech Park - JM
Tata Capital Limited (company site, opens in a new tab)KolkataOn-siteDirect career pageEst. 8–14 LPA
Posted on 10 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage and optimize collections to achieve targets on resolution, flows, credit cost, and roll rates for the assigned area.
- Control NPA levels within budget, conduct asset verifications, and oversee possession processes under SARFESI / Section 9.
- Allocate and monitor work of field executives and agencies to meet SLAs, ensure compliance with legal and audit requirements, and maintain timely resolution and customer satisfaction.
Minimum Requirements
- Graduate or Post Graduate degree in any discipline.
- Experience Required: Not explicitly mentioned in the JD.
- Location: Kolkata - Srijan Tech Park (implied from job title).
- Compliance with legal and regulatory guidelines is mandatory (experience with SARFESI / Section 9 included).
Ideal Candidate Profile
- Experienced in retail finance collections with strong operational control over delinquencies and NPAs.
- Familiarity with legal processes related to asset verification and possession under SARFESI / Section 9.
- Skilled at managing field teams and agencies to meet collection targets and maintain audit and regulatory compliance.