Cross Technology Managed Services Engineer (L1)
NTT (NTT Group) (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 3–5 LPA
Posted on 10 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide first-line support and troubleshooting for client IT infrastructure across multiple technology domains including Cloud, Security, Networking, Applications, or Collaboration.
- Monitor client systems to identify and resolve incidents proactively, ensuring adherence to service level agreements with minimal missed conditions.
- Perform routine maintenance such as patching and configuration changes, update/create knowledge articles, support project work, contribute to disaster recovery tests, and manage shift handovers for service continuity.
Minimum Requirements
- Entry-level experience in troubleshooting and support within security, network, data centre, systems, or storage in a medium to large ICT organization.
- Bachelor's degree or equivalent qualification in IT or Computing, or demonstrated equivalent work experience.
- Basic knowledge of management agents, redundancy concepts, ITIL processes, and proficiency in ITSM tools.
- Workplace type: On-site is mandatory. Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Operates well under defined Standard Operating Procedures with discipline in ticket handling aiming to resolve maximum issues via knowledge articles and SOPs.
- Comfortable working in a client-facing role requiring communication across diverse cultures and social groups with a client-centric mindset.
- Adaptable planner capable of adjusting to changing circumstances while maintaining service continuity in a pressured environment.