Cross Technology Managed Services Engineer (L1)

Provide first-line support and troubleshooting for client IT infrastructure across multiple technology domains including Cloud, Security, Networking, Applications, or Collaboration.

Monitor client systems to identify and resolve incidents proactively, ensuring adherence to service level agreements with minimal missed conditions.

Perform routine maintenance such as patching and configuration changes, update/create knowledge articles, support project work, contribute to disaster recovery tests, and manage shift handovers for service continuity.

Entry-level experience in troubleshooting and support within security, network, data centre, systems, or storage in a medium to large ICT organization.

Bachelor's degree or equivalent qualification in IT or Computing, or demonstrated equivalent work experience.

Basic knowledge of management agents, redundancy concepts, ITIL processes, and proficiency in ITSM tools.

Workplace type: On-site is mandatory. Notice period: Not explicitly mentioned in the JD.

Operates well under defined Standard Operating Procedures with discipline in ticket handling aiming to resolve maximum issues via knowledge articles and SOPs.

Comfortable working in a client-facing role requiring communication across diverse cultures and social groups with a client-centric mindset.

Adaptable planner capable of adjusting to changing circumstances while maintaining service continuity in a pressured environment.