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Senior but generalist operations role in Bangalore with broad requirements increases competition.
Role requires financial-services claims operations expertise, making cross-industry transferability limited.
Explicit 10+ years and domain-specific operations leadership requirements make filters strict.
Lead a team of 5+ Assistant Managers and employees in the Health & Dental claims operation to deliver exceptional customer service and meet operational objectives like time service, quality, and productivity.
Drive continuous improvement initiatives, employee empowerment for timely decision making, and collaborate on forecasting and capacity planning to meet claims volume and service goals nationally.
Manage site operating budget ensuring financial prudence and ensure compliance adherence with satisfactory audit outcomes.
University degree or equivalent education/experience in operations management, business administration, or related field.
10+ years leadership experience in operations within financial services, with day-to-day team leadership and customer-centric focus.
Experience in Group Health & Dental claims considered an asset.
Work Experience Required: 10+ years leadership in financial services operations.
Demonstrated ability to build and lead high-performing teams with a culture of collaboration and psychological safety.
Strong change leadership skills with a track record of coaching, mentoring, and inspiring teams to exceed performance expectations.
Proven analytical and problem-solving skills with good judgment in risk assessment and decision making, fostering innovative approaches.