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Mid-level Bangalore ITSM/ServiceNow role with broad infra skills creates high candidate competition.
ServiceNow and ITIL skills transfer across industries but require platform-specific experience, giving medium sensitivity.
Mandatory ServiceNow expertise, ITIL knowledge, and 3+ years lead experience make screening highly strict.
Oversee and optimize IT Service Management (ITSM) processes including incident, problem, change, and configuration management to boost operational efficiency.
Lead incident management and post-incident review processes ensuring rapid resolution and continuous improvement.
Collaborate with technical and cross-functional teams to align IT services with business needs and drive proactive problem management initiatives.
Bachelor's degree in Information Technology, Computer Science, or related field.
Minimum 5+ years experience with ServiceNow platform; at least 3 years in a lead role within similar-sized global organization.
Strong understanding of ITIL frameworks and core ITSM principles.
Preferred location Bangalore with hybrid work model; not explicitly mentioned if mandatory.
Proven leadership experience managing ITSM processes in complex, multi-timezone global environments.
Technical expertise in ServiceNow platform lifecycle optimization and IT infrastructure domains (networking, cloud, platform, hosting, or security).
Experience driving cross-team collaboration, vendor engagement, and top-level stakeholder communication.