Lead Production Operations
Ralliant Corporation (company site, opens in a new tab)5+ yrsBengaluruOn-siteDirect career pageEst. 16–28 LPA
Posted on 10 Sept
Reach people at Ralliant Corporation
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Ralliant Corporation you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Oversee and optimize IT Service Management (ITSM) processes including incident, problem, change, and configuration management to boost operational efficiency.
- Lead incident management and post-incident review processes ensuring rapid resolution and continuous improvement.
- Collaborate with technical and cross-functional teams to align IT services with business needs and drive proactive problem management initiatives.
Minimum Requirements
- Bachelor's degree in Information Technology, Computer Science, or related field.
- Minimum 5+ years experience with ServiceNow platform; at least 3 years in a lead role within similar-sized global organization.
- Strong understanding of ITIL frameworks and core ITSM principles.
- Preferred location Bangalore with hybrid work model; not explicitly mentioned if mandatory.
Ideal Candidate Profile
- Proven leadership experience managing ITSM processes in complex, multi-timezone global environments.
- Technical expertise in ServiceNow platform lifecycle optimization and IT infrastructure domains (networking, cloud, platform, hosting, or security).
- Experience driving cross-team collaboration, vendor engagement, and top-level stakeholder communication.