Manager Client Relationship - Distribution Network
Standard Chartered Bank (company site, opens in a new tab)1–4 yrsMumbaiOn-siteDirect career pageEst. 8–14 LPA
Posted on 10 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage customer service quality and resolve complaints for bank branches to ensure high satisfaction and compliance.
- Monitor transaction volumes, ensure accuracy and authorization, and support cost and operational efficiency improvements.
- Ensure adherence to policies on risk management, money laundering prevention, health and safety, and contribute to branch upkeep and performance through sales referrals.
Minimum Requirements
- Graduate or Postgraduate degree.
- 1 to 4 years of overall work experience in banking or relevant domain.
- Knowledge of bank products and understanding of front and back-office banking processes and procedures.
- Office-based working in Mumbai location (implied by job location).
Ideal Candidate Profile
- Experienced in managing customer service and operational controls within banking branch environments.
- Strong understanding of compliance, risk mitigation, and regulatory policies relevant to banking transactions.
- Capable of driving transaction accuracy, customer satisfaction metrics (NPS), and supporting cross-selling through referral identification.