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Tier-1 brand, metro location, and common RM title drive high candidate competition.
Requires banking product knowledge and KYC/regulatory familiarity, limiting cross-industry transferability.
Explicit 1–4 years plus mandatory banking, KYC and compliance requirements create high shortlisting strictness.
Manage customer service quality and resolve complaints for bank branches to ensure high satisfaction and compliance.
Monitor transaction volumes, ensure accuracy and authorization, and support cost and operational efficiency improvements.
Ensure adherence to policies on risk management, money laundering prevention, health and safety, and contribute to branch upkeep and performance through sales referrals.
Graduate or Postgraduate degree.
1 to 4 years of overall work experience in banking or relevant domain.
Knowledge of bank products and understanding of front and back-office banking processes and procedures.
Office-based working in Mumbai location (implied by job location).
Experienced in managing customer service and operational controls within banking branch environments.
Strong understanding of compliance, risk mitigation, and regulatory policies relevant to banking transactions.
Capable of driving transaction accuracy, customer satisfaction metrics (NPS), and supporting cross-selling through referral identification.