Associate Director - Workforce Strategy Planning and Change
KPMG (company site, opens in a new tab)13+ yrsGurugram, BengaluruOn-siteDirect career pageEst. 35–60 LPA
Posted on 10 Sept
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Job description
Structured overview of role & requirements
About This Role
- Set and lead strategy for integrated human and digital workforce within AI-enabled business services, focusing on demand/supply, economics, and role redesign with India/GCC emphasis.
- Own enterprise-wide large scale change management and adoption across multiple functions and geographies, driving metrics-based improvements in employee and customer experience.
- Lead client engagement as senior advisor for GBS/GCC scale up and intelligent operations; deliver measurable value via KPIs and benefits realization across managed annuity accounts.
Minimum Requirements
- 13+ years experience, predominantly in Transition & Stabilization for GBS/GCC/internal shared services across multi-process or multi-function scopes.
- Hands-on familiarity with HRIS, automation/RPA, AI/ML operations, and process intelligence within a service delivery context.
- Bachelor's degree in Human Resources, Organizational Psychology, Engineering, Data/Analytics, or related field; MBA or Master's in HR/Organizational Development/Analytics.
- Global delivery experience with deep knowledge of India and GCC markets and talent ecosystems; demonstrated leadership of cross-functional teams (10–30+).
Ideal Candidate Profile
- Experienced leader in strategic workforce planning and digital/human workforce integration focused on AI-enabled managed services and outsourcing environments.
- Proven ability to build and scale cross-functional teams and governance frameworks, with a track record in developing reusable playbooks and standards.
- Skilled at multi-stakeholder engagement including C-level executives, driving alignment on goals and measurable outcomes for large annuity accounts.