Operations Support Engineer L1-L2
Diksha Technologies Private Limited (company site, opens in a new tab)GurugramOn-siteDirect career pageEst. 3.5–6 LPA
Posted on 10 Sept
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Job description
Structured overview of role & requirements
About This Role
- Monitor and support production Unix/Linux applications and infrastructure, including incident analysis and resolution at L1 level.
- Support Oracle database activities and troubleshoot SQL queries; monitor Apache Tomcat and related application logs.
- Perform API testing (SOAP UI, Postman), validate REST APIs, and use monitoring tools (AppDynamics, Dynatrace, Kibana, Grafana); coordinate with higher-level support for critical issues.
Minimum Requirements
- Bachelor’s degree in Computer Science, IT, or related field.
- Experience Required: Not explicitly mentioned in the JD.
- Proficiency in Unix/Linux commands, Oracle basics and SQL, Apache Tomcat support, API testing tools (SOAP UI, Postman), and monitoring tools (AppDynamics, Dynatrace, Kibana, Grafana).
- Willingness to work in rotational shifts and support environment; location: Gurgaon; work model: Work From Office (WFO).
Ideal Candidate Profile
- Junior level candidate with hands-on experience in basic Unix/Linux administration and Oracle support.
- Familiarity with incident management/support processes and ticketing tools such as ServiceNow or JIRA.
- Comfortable working in a structured support environment with SLA adherence and coordinating escalation of complex issues.