Sr. Engineer - Operations Support 4B
Genpact (company site, opens in a new tab)HyderabadHybridDirect career pageEst. 7–12 LPA
Posted on 10 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end production support operations, including incident management, root cause analysis, and SLA tracking.
- Translate operational issues into detailed functional requirements and user stories for software/product fixes.
- Collaborate across business users, infrastructure teams, DBAs, and L3 developers to resolve technical issues and support UAT and solution verification.
Minimum Requirements
- Bachelor's degree in business information systems, computer science, or related IT field, or equivalent IT experience.
- Experience in production support with business analysis responsibilities (Work Experience Required: Not explicitly mentioned in the JD).
- Proficiency with ticketing and incident management tools like Snow and Jira.
- Ability to work night shifts in a hybrid remote setup in India.
Ideal Candidate Profile
- Experience operating within Agile/Scrum environments translating business and technical requirements.
- Technical understanding of systems, network, and .NET-based applications to perform deep troubleshooting and root cause analysis.
- Operates effectively in fast-paced production support with strong stakeholder communication and collaboration skills.