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Metro location and a common operations quality role with moderate employer brand lead to medium competition.
Prefers insurance/financial services operations background, though transactional quality skills are moderately transferable across industries.
Requires proven team leadership, quality frameworks, and client-facing experience but lacks strict years requirement.
Lead and manage a team of 12–15 quality auditors responsible for audit execution, defect identification, and quality reporting.
Ensure audit quality, consistency, and adherence to defined quality frameworks and standards, including running calibration sessions to align auditor scoring.
Serve as the primary client-facing contact for quality discussions, escalations, and reporting, while partnering with Operations and Process Excellence for process improvements.
Proven experience managing a team of at least 10 in quality, audit, or transactional operations.
Strong working knowledge of quality frameworks, audit methodologies, and calibration practices.
Experience handling client interactions and quality reviews with external stakeholders.
Work Experience Required: Not explicitly mentioned in the JD (beyond team management experience).
Demonstrated ability to maintain consistent, well-calibrated audit output and manage a stable auditor team with low attrition.
Experience in insurance or financial services operations is preferred, indicating domain knowledge.
Data-oriented with strong competency in working with audit data, defect trends, and reporting tools to drive corrective actions and improvements.