Sr Manager - Quality Audit
Zinnia (company site, opens in a new tab)Gurugram, NoidaOn-siteDirect career pageEst. 18–28 LPA
Posted on 10 Sept
Reach people at Zinnia
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Zinnia you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Lead and manage a team of 12–15 quality auditors responsible for audit execution, defect identification, and quality reporting.
- Ensure audit quality, consistency, and adherence to defined quality frameworks and standards, including running calibration sessions to align auditor scoring.
- Serve as the primary client-facing contact for quality discussions, escalations, and reporting, while partnering with Operations and Process Excellence for process improvements.
Minimum Requirements
- Proven experience managing a team of at least 10 in quality, audit, or transactional operations.
- Strong working knowledge of quality frameworks, audit methodologies, and calibration practices.
- Experience handling client interactions and quality reviews with external stakeholders.
- Work Experience Required: Not explicitly mentioned in the JD (beyond team management experience).
Ideal Candidate Profile
- Demonstrated ability to maintain consistent, well-calibrated audit output and manage a stable auditor team with low attrition.
- Experience in insurance or financial services operations is preferred, indicating domain knowledge.
- Data-oriented with strong competency in working with audit data, defect trends, and reporting tools to drive corrective actions and improvements.