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Job Description
Structured overview of role & requirementsAbout This Role
Own design, development, implementation, and optimization of Nielsen's ServiceNow platform across multiple modules (ITSM, HR, ITOM, ITAM, SPM, VR).
Lead integration efforts between ServiceNow and third-party systems using REST APIs to streamline operations.
Manage system administration, upgrades, incident/problem resolution, and Agile release processes, including sprint planning and backlog management.
Minimum Requirements
3-5 years certified experience in ServiceNow application development and administration covering ITSM, HR, ITOM, ITAM, and related modules.
Proficiency with ServiceNow scripting (catalogs, business rules, workflows, ACLs) and integrations using REST APIs.
Strong communication skills for understanding business requirements and applying ServiceNow best practices.
Work Experience Required: 3-5 years in ServiceNow development and administration.
Ideal Candidate Profile
Experienced in cross-functional collaboration translating complex business needs into technical ServiceNow solutions.
Skilled in Agile development management including backlog grooming, sprint planning, and team coordination.
Capable of mentoring junior team members and maintaining comprehensive documentation to support platform stability and scalability.