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Tier-1 brand, metro location, and an entry-level generalist operations role increase applicant competition.
Operational and customer-service skills transfer across industries, but fraud-specific knowledge adds moderate specificity.
Low explicit minimum (6+ months) and no technical certifications mean minimal strict filtering.
Support customer claim processes by capturing relevant information and researching complex account activities.
Provide updates on claims status and identify opportunities to improve customer experience through investigative research.
Handle routine customer support tasks in a call center environment, escalating issues to senior roles as needed.
Minimum 6 months of customer service support experience or equivalent demonstrated through work experience, training, military experience, or education.
Work Experience Required: At least 6 months customer service support experience or equivalent.
Notice Period: Not explicitly mentioned in the JD.
No specific degree, technical skills, or location requirements explicitly mentioned.
Experienced in managing customer claims in a call center or similar environment with routine escalation protocols.
Able to balance customer service quality with investigative rigor and risk compliance.
Familiar with operating under structured risk and compliance frameworks in financial services.