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Strong brand, metro location, and a generalist entry-level operations role increase applicant competition significantly.
Customer service skills transfer broadly, but fraud and claims domain knowledge favors finance sector.
Minimal 6+ months experience requirement with basic compliance checks, so moderate shortlisting filters.
Capture and document all relevant customer information regarding claims and provide updates on the status of new and existing claims.
Conduct research on complex account activities to identify opportunities for improving customer experience and take appropriate claim handling actions.
Perform routine customer support through calls, balancing investigative research with service, escalate complex issues as needed, and collaborate with colleagues to ensure seamless customer experience.
6+ months of customer service support experience or equivalent demonstrated via work experience, training, military experience, or education.
Work Experience Required: Minimum 6 months of customer service support experience or equivalent.
Notice Period: Not explicitly mentioned in the JD.
Mandatory location or onsite requirements: Not explicitly mentioned in the JD.
Able to work effectively in a call center environment supporting fraud and claims operations with strong investigative and customer service balance.
Capable of following direction from team leads and escalating complex issues appropriately while maintaining compliance with risk and operational policies.
Comfortable handling routine and complex customer queries and coordinating with cross-functional teams to maintain efficient operations.