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Strong Tier-1 brand and Bangalore location increase applicant density despite niche loan-servicing specialization.
Highly industry-specific commercial lending and servicing knowledge limits cross-industry transferability.
Mandatory 8+ years, specific commercial loan-servicing expertise, regulatory and platform knowledge make screening stringent.
Lead servicing activities for moderately complex commercial loan products, ensuring customer resolution and compliance with bank policies and regulations.
Review, negotiate, and manage loan servicing transactions, evaluate risks, and implement mitigation strategies.
Conduct quality reviews, monitor key performance metrics, and lead projects or mentor staff to improve processes and achieve deliverables.
8+ years of commercial loan servicing experience or equivalent demonstrated by work experience, training, military experience, or education.
Strong knowledge of commercial loan lifecycle, documentation, systems of record, controls, and exception management.
Experience resolving escalated issues involving customer service, transactions, documentation, system, data, or controls.
Proven ability to conduct quality reviews, lead projects, and provide technical leadership or mentoring.
Experienced in independently managing moderately complex to complex commercial loan servicing activities with a strong focus on customer resolution and risk mitigation.
Skilled in collaborating across multiple functions (Sales, Legal, Risk, Operations, Technology) and influencing outcomes without formal authority.
Capable of leading team efforts, providing subject-matter guidance, and driving strategic servicing improvements, quality controls, and operational efficiencies.