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Tier-1 employer, metro location, and broad managed-services DBA responsibilities increase candidate competition.
DBA skills transferable across industries but managed-services context requires some domain-specific experience.
Requires ITIL, ServiceNow, and vendor experience but lacks explicit years, so moderate shortlisting strictness.
Proactively monitor, identify, investigate, and resolve technical incidents and problems to maintain client IT infrastructure and systems.
Manage work queues and handle incidents and requests within agreed SLAs, ensuring service restoration and client satisfaction.
Collaborate with teams for second-level support, execute changes with risk mitigation, contribute to automation initiatives, and assist in disaster recovery tests.
Moderate-level experience in managed services roles handling cross-technology infrastructure.
Knowledge of ticketing tools, preferably ServiceNow.
Familiarity with ITIL processes and experience working with vendors and third parties.
Bachelor's degree in IT/Computing or equivalent work experience.
Experienced in cross-technology managed services environments, capable of multitasking under pressure with effective communication across cultures.
Comfortable with planning and adapting to changing circumstances and longer working hours as needed.
Demonstrates client-centric approach, focuses on service quality, and contributes to process improvements including automation.