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Tier-1 brand, metro location, generalist L1 role with broad cross-technology requirements.
Core IT infrastructure skills are broadly transferable across industries.
Degree plus basic ITIL/ITSM and troubleshooting skills required, moderate filtering.
Serve as first point of contact for clients ensuring operational IT infrastructure and systems.
Provide first-line support for standard and low-complexity incidents across two or more technology domains (e.g., Cloud, Security, Networking).
Perform monitoring, troubleshooting, maintenance activities (patching, configuration), documentation, and support disaster recovery efforts to meet SLA requirements.
Entry-level experience in troubleshooting and support within security, network, data center, systems, or storage in medium to large ICT organization.
Basic knowledge of management agents, redundancy concepts, and ITIL processes.
Bachelor's degree or equivalent in IT or Computing, or equivalent work experience.
Workplace: On-site.
Comfortable working across multiple technology domains with methodical ticket management using ITSM tools and adhering to SOPs.
Able to communicate effectively across cultures and provide client-centric support ensuring positive experiences.
Proactive in identifying issues, updating knowledgebases, supporting projects and disaster recovery tests, and maintaining service continuity through careful handovers.