Customer Success Manager-Deputy Manager-Bangalore
Vodafone Group (company site, opens in a new tab)4+ yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted on 10 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage long-term relationships with global enterprise customers ensuring retention, satisfaction, and high Net Promoter Scores (NPS).
- Oversee service performance, contract management, escalations, and lead monthly/quarterly service reviews across telecom and digital services.
- Drive commercial impact by identifying cross-sell/upsell opportunities, optimizing service delivery, and supporting service lifecycle across sell–build–run phases.
Minimum Requirements
- Minimum 4 years experience in customer-facing Customer Success roles internationally.
- Technical knowledge required in telecom products like Fixed Line, Mobility, Cybersecurity, SD-WAN, IoT, SaaS, Cloud, and Unified Communications.
- ITIL 4 certification mandatory with strong understanding of service lifecycle management.
- Work Experience Required: 4+ years in relevant customer success roles.
Ideal Candidate Profile
- Experienced in managing senior stakeholder relationships with multinational and public sector clients across multiple regions.
- Technically proficient in networking fundamentals (SDH, DWDM, MPLS, LAN/WAN), commercially aware with ability to interpret P&L.
- Skilled in data analysis and automation tools (Power BI, SQL, Python preferred) to drive service improvements and digital transformation.