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Niche ServiceNow ITOM specialization and senior requirement reduces applicant density.
Highly platform-specific ServiceNow ITOM skills limit cross-industry transferability.
Mandatory 8+ years and specialized ServiceNow ITOM experience are explicit strict filters.
Lead monitoring and troubleshooting of complex network and infrastructure issues, ensuring optimal performance and availability.
Manage incidents related to network and hosting environments, driving timely resolution and root cause analysis.
Oversee configuration, deployment, automation, and disaster recovery planning for IT infrastructure components.
Minimum 8 years of relevant work experience in ITOM, Service Mapping, Discovery, Event Management.
Experience in network performance monitoring, incident management, protocol analysis, and infrastructure deployment.
Proven ability to develop automation scripts and manage disaster recovery plans.
Work Experience Required: Minimum 8 years in relevant domains.
Experienced in leading complex IT infrastructure operations with minimal supervision.
Skilled in collaborating with vendors and internal teams to resolve and document network and infrastructure issues.
Demonstrated capability in project management related to system upgrades, migrations, and new implementations.