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Tier-1 brand and metro mid-level ServiceNow role yields medium competition.
ServiceNow platform and ITSM/CMDB specialization limit transferability, so background fit sensitivity is high.
Specific ServiceNow platform, scripting, integrations, and ITSM/CMDB skills make shortlisting moderately strict.
Design, develop, and enhance ITSM and ITAM solutions on the ServiceNow platform, including core modules like Incident, Problem, Change, Service Catalog, and Knowledge Management.
Provide L2/L3 support and maintenance for ServiceNow modules (ITSM, ITAM, CMDB), including troubleshooting, upgrades, release management, and platform health monitoring.
Develop and maintain integrations, workflows, automations, and ensure CMDB and service mapping accuracy aligned with ITIL and CSDM standards.
Strong hands-on experience with ServiceNow platform administration and development, including scripting in JavaScript and using Glide API.
Experience with ITSM modules, CMDB, Discovery, ITAM, ITOM, and integrations using REST/SOAP and IntegrationHub.
Knowledge of ITIL processes and standards, with exposure to Agile methodologies and tools like Jira and Confluence.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in advanced ServiceNow platform support and development, capable of managing L2/L3 incidents, upgrades, and platform governance.
Skilled in collaborating with cross-functional teams including business analysts, process owners, and technical resources to deliver scalable solutions.
Familiar with continuous improvement initiatives, supporting UAT, release management, and driving operational KPI and SLA adherence.