Senior Consultant | ServiceNow Developer - ITOM / ITAM / GRC | Pune | ServiceNow
Deloitte (company site, opens in a new tab)PuneOn-siteDirect career pageEst. 12–22 LPA
Posted on 10 Sept
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Job description
Structured overview of role & requirements
About This Role
- Design, develop, and enhance ITSM and ITAM solutions on the ServiceNow platform, including core modules like Incident, Problem, Change, Service Catalog, and Knowledge Management.
- Provide L2/L3 support and maintenance for ServiceNow modules (ITSM, ITAM, CMDB), including troubleshooting, upgrades, release management, and platform health monitoring.
- Develop and maintain integrations, workflows, automations, and ensure CMDB and service mapping accuracy aligned with ITIL and CSDM standards.
Minimum Requirements
- Strong hands-on experience with ServiceNow platform administration and development, including scripting in JavaScript and using Glide API.
- Experience with ITSM modules, CMDB, Discovery, ITAM, ITOM, and integrations using REST/SOAP and IntegrationHub.
- Knowledge of ITIL processes and standards, with exposure to Agile methodologies and tools like Jira and Confluence.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in advanced ServiceNow platform support and development, capable of managing L2/L3 incidents, upgrades, and platform governance.
- Skilled in collaborating with cross-functional teams including business analysts, process owners, and technical resources to deliver scalable solutions.
- Familiar with continuous improvement initiatives, supporting UAT, release management, and driving operational KPI and SLA adherence.