Senior Operations Manager
TaskUs (company site, opens in a new tab)3+ yrsChandigarhOn-siteDirect career pageEst. 10–18 LPA
Posted on 10 Sept
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Job description
Structured overview of role & requirements
About This Role
- Oversee and direct multiple campaigns including all Operations Managers, Team Leaders, and staff assigned to those campaigns.
- Manage operations staffing, monitor performance, provide temporary coverage and training, and ensure excellent client service and problem resolution.
- Develop and implement individual and team goals; ensure compliance with policies and assist in crafting operations procedures.
Minimum Requirements
- At least 3 years of related work experience, preferably as a Senior Manager or Director in BPO Operations managing 600+ FTEs.
- Strong computer skills, including proficiency in MS Office and Google applications.
- Excellent verbal and written communication and customer service skills.
- Work Experience Required: Minimum 3 years in relevant senior BPO operations management roles.
Ideal Candidate Profile
- Experienced leader with ability to manage large-scale BPO operations and multiple teams across campaigns.
- Strong analytical, organizational, and managerial skills with a history of meeting and delivering targets.
- Capable of building productive business relationships with clients and thriving in fast-paced, high-stress environments.