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Tier-1 brand, common mid-level operations title, metro setting, and broad skillset increase candidate competition.
Enterprise ITSM, vendor, and compliance emphasis reduces cross-industry transferability.
Explicit 5+ years and leadership requirement plus ITSM, compliance, and enterprise scale demands enforce strict filters.
Manage and develop a technology operations team responsible for IT service delivery including network, database, infrastructure, and service desk.
Own operational outcomes such as SLA/OLA achievement, incident management, risk controls, and business continuity including backups and recovery.
Drive process improvements, automation adoption, digital transformation initiatives, vendor management, and data-driven performance reporting across 24x7 global IT service desk operations supporting 10,000+ users.
5+ years Technology Operations experience or equivalent.
2+ years leadership experience.
Experience managing enterprise IT service desk operations and familiarity with ITIL processes is strongly implied but not explicitly stated as mandatory.
Notice period: Not explicitly mentioned in the JD.
Experienced leader in managing large, global, multi-channel IT support operations with strong operational discipline and accountability.
Proficient in ITSM platforms (e.g., ServiceNow), ITIL best practices, and driving automation and digital transformation.
Skilled in vendor management, cross-functional stakeholder collaboration, risk and compliance adherence, and data-driven operational improvement.