Technology Operations Manager
Wells Fargo (company site, opens in a new tab)5+ yrsHyderabadOn-siteDirect career pageEst. 12–25 LPA
Posted on 10 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage and develop a technology operations team responsible for IT service delivery including network, database, infrastructure, and service desk.
- Own operational outcomes such as SLA/OLA achievement, incident management, risk controls, and business continuity including backups and recovery.
- Drive process improvements, automation adoption, digital transformation initiatives, vendor management, and data-driven performance reporting across 24x7 global IT service desk operations supporting 10,000+ users.
Minimum Requirements
- 5+ years Technology Operations experience or equivalent.
- 2+ years leadership experience.
- Experience managing enterprise IT service desk operations and familiarity with ITIL processes is strongly implied but not explicitly stated as mandatory.
- Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced leader in managing large, global, multi-channel IT support operations with strong operational discipline and accountability.
- Proficient in ITSM platforms (e.g., ServiceNow), ITIL best practices, and driving automation and digital transformation.
- Skilled in vendor management, cross-functional stakeholder collaboration, risk and compliance adherence, and data-driven operational improvement.