Executive - Logistics Operations (Statement & Pin Production)
Small Business Investment Company (SBIC) program — U.S. Small Business Administration (company site, opens in a new tab)GurugramOn-siteDirect career pageEst. 4–7 LPA
Posted on 10 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage Quality Control (QC) for credit card statements across 24 cycles, email validation, and PIN production processes including Green PIN and physical PINs.
- Drive strategies to increase Green PIN penetration and email validation rates, ensuring operational SLAs for dispatch timelines, complaint resolution, and process adherence.
- Coordinate cross-functional deployment of statements and stationary, conduct root cause analysis for complaints, ensure vendor compliance with SOPs and BCP, and implement process improvements based on data analysis.
Minimum Requirements
- Graduate or Post Graduate degree required.
- Experience with complaint management is mandatory.
- Work Experience Required: Not explicitly mentioned in the JD.
- Knowledge of BFSI industry preferred but not strictly required.
Ideal Candidate Profile
- Experienced in operational management of credit card statement dispatch, PIN generation, and associated quality control processes.
- Proficient in stakeholder management and process orientation within BFSI or similar regulated environments.
- Analytical with ability to plan, organize, and implement process improvements aligned to operational SLAs and audit requirements.