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Strong brand, common operations title, mid-level expectations and Gurgaon location drive high competition.
Role entails BFSI-specific statement/PIN operations and vendor processes, limiting cross-industry transferability.
No explicit years but requires domain-specific process, vendor and compliance experience, so moderate filtering.
Manage Quality Control (QC) for credit card statements across 24 cycles, email validation, and PIN production processes including Green PIN and physical PINs.
Drive strategies to increase Green PIN penetration and email validation rates, ensuring operational SLAs for dispatch timelines, complaint resolution, and process adherence.
Coordinate cross-functional deployment of statements and stationary, conduct root cause analysis for complaints, ensure vendor compliance with SOPs and BCP, and implement process improvements based on data analysis.
Graduate or Post Graduate degree required.
Experience with complaint management is mandatory.
Work Experience Required: Not explicitly mentioned in the JD.
Knowledge of BFSI industry preferred but not strictly required.
Experienced in operational management of credit card statement dispatch, PIN generation, and associated quality control processes.
Proficient in stakeholder management and process orientation within BFSI or similar regulated environments.
Analytical with ability to plan, organize, and implement process improvements aligned to operational SLAs and audit requirements.