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Tier-1 brand but niche VoIP/SBC skillset reduces broad applicant pool, making competition moderate.
Specialized VoIP, SBC, SIP and telco operations skills limit cross-industry transferability.
Explicit 6-year minimum plus domain-specific VoIP, SBC, cloud and automation skills create strict shortlisting filters.
Provide second-line technical support for Cisco Unified Communications and VoIP services for global enterprise customers including incident resolution and root cause analysis.
Manage customer onboarding, technical change implementation, and monitor platform performance to ensure service availability and quality.
Identify and implement automation opportunities to improve operational efficiency and maintain accurate documentation and procedures.
Minimum 6 years of relevant professional experience in VoIP, SIP, Session Border Controllers, cloud technologies, and enterprise networking.
Graduate degree or equivalent qualification.
Advanced knowledge of GCP, PowerShell, Python, automation, telecommunications networks, NGINX, SBC platforms, SIP, IMS, Linux administration, and SQL.
Experience with operational and monitoring tools such as Remedy, Netcool, Palladion, and ScienceLogic.
Experienced in incident management and implementation with focus on VoIP and unified communications technologies within global or large enterprise environments.
Technically proficient in cloud platforms, automation scripting, and network infrastructure including SIP and Session Border Controllers.
Able to coordinate with vendors, work with geographically dispersed teams, and lead operational improvements and service transformation initiatives.