Unified Communications & VoIP Operations Engineer - PuneVOIS
Vodafone Group (company site, opens in a new tab)6+ yrsPuneOn-siteDirect career pageEst. 14–28 LPA
Posted on 10 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide second-line technical support for Cisco Unified Communications and VoIP services for global enterprise customers including incident resolution and root cause analysis.
- Manage customer onboarding, technical change implementation, and monitor platform performance to ensure service availability and quality.
- Identify and implement automation opportunities to improve operational efficiency and maintain accurate documentation and procedures.
Minimum Requirements
- Minimum 6 years of relevant professional experience in VoIP, SIP, Session Border Controllers, cloud technologies, and enterprise networking.
- Graduate degree or equivalent qualification.
- Advanced knowledge of GCP, PowerShell, Python, automation, telecommunications networks, NGINX, SBC platforms, SIP, IMS, Linux administration, and SQL.
- Experience with operational and monitoring tools such as Remedy, Netcool, Palladion, and ScienceLogic.
Ideal Candidate Profile
- Experienced in incident management and implementation with focus on VoIP and unified communications technologies within global or large enterprise environments.
- Technically proficient in cloud platforms, automation scripting, and network infrastructure including SIP and Session Border Controllers.
- Able to coordinate with vendors, work with geographically dispersed teams, and lead operational improvements and service transformation initiatives.