Senior Manager Operations
Empower (company site, opens in a new tab)10+ yrsBengaluruOn-siteDirect career pageEst. 22–35 LPA
Posted on 10 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage Health & Dental claims operations team of 5+ Assistant Managers and employees in Bengaluru to ensure exceptional customer experience and operational performance.
- Accountable for achievement of operational objectives including time service, quality, productivity, employee engagement, training, and compliance within Benefits Payment Office.
- Collaborate on forecasting, capacity planning, and manage site operating budget while driving continuous improvement and empowering employee decision-making.
Minimum Requirements
- University degree or equivalent education/experience in operations management or related field.
- 10+ years leadership experience in operations within financial services with strong customer focus.
- Experience in Group Health & Dental claims is an asset but not mandatory.
- Workplace location: Bengaluru onsite; Notice period requirements: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Strategic leader comfortable managing multiple teams and collaborating across sites to ensure consistent national service delivery.
- Experienced in change leadership with proven coaching, mentoring, and employee empowerment capabilities.
- Strong analytical, problem-solving and risk assessment skills with a track record of fostering innovation and maintaining compliance in financial services operations.