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Metro Bengaluru, popular operations title, and broad generic requirements increase applicant density.
Role requires BFSI claims operations expertise, limiting cross-industry transferability.
Explicit 10+ years leadership and domain-specific claims experience make filters strict.
Lead and manage Health & Dental claims operations team of 5+ Assistant Managers and employees in Bengaluru to ensure exceptional customer experience and operational performance.
Accountable for achievement of operational objectives including time service, quality, productivity, employee engagement, training, and compliance within Benefits Payment Office.
Collaborate on forecasting, capacity planning, and manage site operating budget while driving continuous improvement and empowering employee decision-making.
University degree or equivalent education/experience in operations management or related field.
10+ years leadership experience in operations within financial services with strong customer focus.
Experience in Group Health & Dental claims is an asset but not mandatory.
Workplace location: Bengaluru onsite; Notice period requirements: Not explicitly mentioned in the JD.
Strategic leader comfortable managing multiple teams and collaborating across sites to ensure consistent national service delivery.
Experienced in change leadership with proven coaching, mentoring, and employee empowerment capabilities.
Strong analytical, problem-solving and risk assessment skills with a track record of fostering innovation and maintaining compliance in financial services operations.