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Mid-level generalist HR operations role in a metro with a recognized employer brand increases candidate competition.
HR operations with Workday/ServiceNow and GBS exposure favors HR specialists over unrelated backgrounds.
Explicit 3–5 years, required HRIS (Workday/ServiceNow) skills and process-driven expectations increase filtering.
Coordinate and execute HR system transactions and processes across the employee lifecycle ensuring proper approvals and documentation.
Manage high volume HR cases from request to closure by collaborating with specialist teams such as Compensation, Benefits, Talent Acquisition, Mobility, Finance, and IT.
Identify and escalate complex cases, support process improvements, and maintain audit-ready documentation with strict confidentiality and compliance.
Bachelor’s degree in Human Resources, Business Administration, or related field.
3-5 years of experience in HR Operations, HR Shared Services, or a similar administrative function.
Knowledge of HRIS platforms like Workday and case management tools such as ServiceNow.
Fixed-term contract (18-24 months) based in Pune, shift 1:00 PM to 10:00 PM IST.
Experienced in Global Business Services or HR Shared Services environments dealing with global HR operations and cross-cultural collaboration.
Demonstrates strong judgment, problem-solving, and attention to detail within process-driven HR functions.
Able to manage multiple cross-functional requests with discretion, and contribute to process gap identification and continuous improvement.