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Generalist operations title, metro Gurugram location, broad skills requirement, and reputable employer increase competition.
Preference for call-center, SLA and client-facing operations makes cross-industry transferability moderate.
Explicit seven-plus years and two years management preference increases filtering strictness.
Coach and supervise a group of Team Leaders to achieve client Service Level Agreements (SLA) and financial goals.
Manage operational reports including attendance adherence, client scorecards, and metrics management to improve performance and meet targets.
Lead employee engagement, resolve employee relations, and collaborate with cross-functional teams to drive continuous improvement and client satisfaction.
Minimum 7 years of experience with at least 2 years in progressive management roles.
Associate's Degree in a related field preferred.
Call center experience preferred but not mandatory.
Location requirement: Gurugram, India (IND Gurugram - SP Infocity, Plot no 243 Udyog Vihar, Dundahera).
Experienced in managing and coaching large teams with focus on achieving SLA and financial outcomes.
Ability to analyze and improve operational processes and implement effective action plans.
Skilled in employee development, performance management, and building client relationships in a fast-paced, deadline-driven environment.