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Mid-level generic engineer title, metro location, and 3-5 years range increase applicant competition.
Role requires specific Okta and Google Workspace expertise, limiting cross-industry transferability.
Explicit 3-5 years requirement plus mandatory Google Workspace and Okta skills tighten filters.
Maintain and troubleshoot Google Workspace, OKTA, O365, and other collaborative SaaS applications (e.g., Zoom, Slack, Dropbox) for various business units.
Manage application assignments, email routing, spam/phishing mitigation, and device/mobile management including Chromebox and GCDS.
Handle high priority issues and outages, coordinate with vendors, and lead email migration and message hygiene technology configuration.
Bachelor's Degree in Engineering, Information Technology, or equivalent experience.
3-5 years of end-user support experience specifically with Google Workspace and Okta.
Strong troubleshooting skills with knowledge of email transport protocols (DNS, SMTP, IMAP4, POP3) and related client applications.
Certifications in Google Workspace, GCP, or Okta preferred.
Experienced in managing enterprise-level collaboration platforms and identity provider integrations (Okta, PingIdentity).
Hands-on with email security technologies including SPF, DKIM, DMARC, and outbreak response.
Capable of independently resolving escalated issues and coordinating cross-vendor collaboration during outages or migrations.