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Tier-1 bank brand, metro location, and generalist senior application-support role increase qualified applicant density.
Core monitoring, middleware, database and scripting skills are transferable, but banking compliance raises some domain sensitivity.
Explicit 7+ years plus many mandatory monitoring, middleware, database, and cloud skills create strict filters.
Provide technical and business support for Citi Applications, focusing on quick issue resolution, stability, efficiency, and effectiveness improvements.
Manage, maintain, and support applications in production with accountability for start of day checks, continuous monitoring, risk assessment, incident escalation, and application releases.
Act as liaison between users, internal tech groups, and vendors, coach junior analysts, and lead root cause analysis and operational documentation efforts.
7+ years experience in Application Support role.
Bachelor’s/University degree or equivalent experience.
Proficiency with monitoring tools (e.g., Splunk, AppDynamics), ITSM platforms (e.g., ServiceNow), databases (Oracle, SQL Server, PostgreSQL), middleware (MQ, Kafka), and networking fundamentals.
Work Experience Required: 7+ years in Application Support. Notice period: Not explicitly mentioned in the JD.
Experienced in diagnosing and resolving complex, critical production incidents involving multiple systems under pressure.
Strong understanding of the complete application lifecycle from development to production support, including change management and performance tuning.
Able to lead root cause analysis, create detailed operational documentation, and advise senior stakeholders and teams on application stability and troubleshooting.