Customer Crisis Business Analyst
American Express Global Business Travel (Amex GBT) (company site, opens in a new tab)3–6 yrsGurugramOn-siteDirect career pageEst. 8–16 LPA
Posted on 10 Sept
Reach people at American Express Global Business Travel (Amex GBT)
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at American Express Global Business Travel (Amex GBT) you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Monitor and manage incoming critical threat information for travelers, providing immediate escalation and support to the crisis recovery program.
- Deliver sensitive data reports and analytics to business partners and support continuous program improvement through stakeholder debriefs and process documentation.
- Provide 24/7 coverage in multiple shift rotations, including coaching and consulting business partners, and coordinate with technology teams to enhance data reporting quality.
Minimum Requirements
- Bachelor’s degree in Engineering or Technology (BE/B.Tech).
- 3-6 years of relevant work experience with strong SQL skills for relational databases.
- Proficiency in Tableau Desktop (or Power BI) and advanced MS Excel skills including VBA or Python.
- Willingness to work flexible shifts to support global time zones; location required: Gurgaon, India.
Ideal Candidate Profile
- Experienced in travel industry or crisis management environments, comfortable handling sensitive and time-critical information.
- Demonstrated ability to work independently under pressure in a visible role requiring multi-tasking and attention to detail.
- Skilled in data analytics and reporting tools, proactive in process improvement and stakeholder engagement.