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Senior, specialized observability and platform role in Pune with niche skillset and mature hiring reduces applicant density.
Requires deep platform operations and regulated-industry experience, limiting cross-industry transferability.
Explicit 12+ years, regulated environment, and specific observability/platform stack enforce strict mandatory filters.
Own end-to-end service delivery and operational excellence for enterprise Observability, Monitoring, Event Management, and Developer Tooling platforms.
Lead major incident and escalation management, coordinating cross-functional teams and ensuring effective executive communication and post-incident remediation.
Manage vendor relationships and oversee capacity planning, risk compliance, and service improvement initiatives in a highly regulated, large-scale enterprise environment.
Bachelor's Degree in Computer Science, Information Technology, Engineering, or related discipline.
12+ years of experience in IT Infrastructure Operations, Service Delivery, Platform Operations, Engineering Operations, or Production Support.
Extensive experience managing enterprise observability and monitoring ecosystems (e.g., Dynatrace, ELK, Azure Log Analytics, SCOM, GitHub Enterprise, Azure DevOps).
Experience in highly regulated environments and managing vendor contracts/service providers.
Experienced leader operating at the intersection of Engineering, Operations, Security, Vendors, and Business stakeholders in large, compliance-driven organizations.
Proficient in ITIL service management disciplines and enterprise incident management with strong vendor management and strategic service improvement focus.
Comfortable leading cross-functional teams through platform modernization, risk management, and executing operational governance in complex, regulated settings.