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Tier-1 brand, mid-level generalist operations role, and popular title increases applicant competition.
Insurance operations and specific systems (Life Asia, TEBT) reduce cross-industry transferability.
Explicit 5+ years insurance operations and domain-specific skills create strict shortlisting filters.
Manage end-to-end new business login and application processing ensuring accuracy and timely submissions per SLAs.
Lead and coordinate across underwriting, sales, operations teams, and external vendors to maintain workflow and meet quality standards.
Analyze MIS reports and key performance metrics, handle escalations with root cause analysis, and drive productivity and adherence to turnaround timelines.
5+ years of experience in Life insurance operations.
Graduate degree required.
Experience in vendor management and project management, including handling external vendors and conducting performance reviews.
Proficiency in MS Office; familiarity with internal systems Life Asia and TEBT preferred.
Experienced in managing cross-functional teams and coordinating multiple stakeholders in insurance operations.
Strong analytical skills demonstrated through MIS reporting and root cause analysis for resolution of escalations.
Capable of driving process adherence, productivity improvements, and vendor performance to meet stringent SLAs in a regulated environment.