Deputy Manager - Customer Operations
HDFC Life Insurance Company Limited (company site, opens in a new tab)5+ yrsMumbaiOn-siteDirect career pageEst. 10–18 LPA
Posted on 10 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end new business login and application processing ensuring accuracy and timely submissions per SLAs.
- Lead and coordinate across underwriting, sales, operations teams, and external vendors to maintain workflow and meet quality standards.
- Analyze MIS reports and key performance metrics, handle escalations with root cause analysis, and drive productivity and adherence to turnaround timelines.
Minimum Requirements
- 5+ years of experience in Life insurance operations.
- Graduate degree required.
- Experience in vendor management and project management, including handling external vendors and conducting performance reviews.
- Proficiency in MS Office; familiarity with internal systems Life Asia and TEBT preferred.
Ideal Candidate Profile
- Experienced in managing cross-functional teams and coordinating multiple stakeholders in insurance operations.
- Strong analytical skills demonstrated through MIS reporting and root cause analysis for resolution of escalations.
- Capable of driving process adherence, productivity improvements, and vendor performance to meet stringent SLAs in a regulated environment.