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Tier-1 brand, common operations title, and mid-level (3–6 years) experience drive high applicant competition.
Preference for insurance/banking experience reduces cross-industry transferability.
Explicit 5-year requirement plus insurance/banking preference and graduation increases filtering.
Ensure adherence to process rules and achieve quality sigma levels in all new business and policy servicing operations at branch level.
Manage daily controls, record reconciliation, and implementation of operational initiatives across reporting branches.
Lead efforts to maintain turnaround times (TAT), improve customer service scores, and train internal teams on process compliance and customer sensitivity.
Minimum 5 years of experience in Operations, Customer Service, or Backend Operations, preferably in Insurance or Banking sector.
Graduate or Post Graduate degree is mandatory.
Experience in team leadership and proficiency in MS Office (Excel, PowerPoint, etc.) required.
Good communication skills essential.
Experienced in managing branch-level operational processes with a focus on compliance and quality improvement.
Capable of leading and developing teams while maintaining customer-centric service standards.
Skilled at operational controls, process implementation, and enhancing customer satisfaction within financial services environment.