Manager - Branch Operations (Operations Manager)
HDFC Life Insurance Company Limited (company site, opens in a new tab)5+ yrsRaipurOn-siteDirect career pageEst. 8–14 LPA
Posted on 10 Sept
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Job description
Structured overview of role & requirements
About This Role
- Ensure adherence to process rules and achieve quality sigma levels in all new business and policy servicing operations at branch level.
- Manage daily controls, record reconciliation, and implementation of operational initiatives across reporting branches.
- Lead efforts to maintain turnaround times (TAT), improve customer service scores, and train internal teams on process compliance and customer sensitivity.
Minimum Requirements
- Minimum 5 years of experience in Operations, Customer Service, or Backend Operations, preferably in Insurance or Banking sector.
- Graduate or Post Graduate degree is mandatory.
- Experience in team leadership and proficiency in MS Office (Excel, PowerPoint, etc.) required.
- Good communication skills essential.
Ideal Candidate Profile
- Experienced in managing branch-level operational processes with a focus on compliance and quality improvement.
- Capable of leading and developing teams while maintaining customer-centric service standards.
- Skilled at operational controls, process implementation, and enhancing customer satisfaction within financial services environment.