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Tier-1 brand and Bangalore metro increase competition, but niche ServiceNow architect specialization limits applicant density.
Platform-specific ServiceNow expertise transfers across industries but requires deep, non-transferable ITSM experience.
Explicit 15–16 years, required ServiceNow expertise and certifications make shortlisting highly strict.
Define goals and create execution roadmap for Service Now projects aligned with business objectives.
Own product backlog, prioritize with business, and oversee sprint development stages including planning and review.
Act as Technical Consultant delivering Service Now solutions across SDLC and as trusted advisor for technical aspects to product owners and customers.
15 to 16 years total work experience.
In-depth knowledge of Service Now platform including ITSM, HRSD, Vulnerability Response module and Employee Centre.
Experience implementing ITIL processes (Change, Incident, Problem Management) and Service Now customizations (UI Policy, Client Scripts, Workflows, etc).
ServiceNow Administration and ITIL V3 Foundation certifications.
Experienced technical expert skilled in delivering Service Now strategic initiatives and day-to-day operations.
Strong developer with hands-on expertise in JavaScript, CSS, Jelly, XML, HTML, Glide and integrating Service Now via SOAP/REST APIs.
Proven ability to mentor teams, provide technical leadership, and operate effectively in agile environments.