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Tier-1 employer and metro location increase competition, but ServiceNow specialization moderates applicant density.
ServiceNow platform expertise and CMDB scripting create strong domain-specific bias.
Requires specific ServiceNow, scripting and CMDB skills, but no explicit years or certifications.
Own configuration, customization, and development of ServiceNow modules including Incident, Problem, Change, Knowledge Management, Request Management, ERM, Employee Centre.
Develop and innovate Security Operations capabilities and automate workflows using scripting (JavaScript) and integration methods (Integration Hub, APIs).
Provide regular Business As Usual (BAU) support during UK/India business hours including 24x7 on-call and weekend rota support.
Advanced JavaScript skills for writing and troubleshooting ServiceNow scripts (Business Rules, Client Scripts, UI Actions).
Experience in ServiceNow platform customization, including forms, dashboards, reports, and CMDB management.
Familiarity with Flow Designer, orchestrations, PowerShell or Python scripting, and basic HTML/CSS for interface customization.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in integrating ServiceNow with other systems using Integration Hub or custom APIs and managing CMDB relationships and dependencies.
Capable of automating processes and improving employee experience through ServiceNow enhancements and workflow automation.
Comfortable working in a support role with 24x7 on-call and weekend rota responsibilities across UK/India time zones.