Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Mid-level, common support title but requires WMS/SaaS specialization and strong employer brand.
Strong WMS and supply-chain domain expectations make cross-industry transfer less straightforward.
Explicit 6–8 years requirement plus domain-specific SaaS/cloud skills and certifications increases filtering rigor.
Lead SME responsible for delivering and supporting WMS environments during customer onboarding, ensuring application deployment and solution stability.
Drive resolution of high-complexity customer issues, including performance and non-functional problems, and implement advanced quality prevention plans.
Mentor technical team members, provide technical training, and oversee solution architecture for improved service reliability and customer satisfaction.
Bachelor’s degree (STEM preferred).
6 to 8 years of experience in Customer Support or Product Support.
Strong hands-on experience in Application Support, SQL DB, Cloud Technologies (Azure/AWS), Unix/Linux, Scripting, and App/DB Migration.
Immediate joiner preferred; customer-facing experience mandatory.
Strong expertise in Supply Chain domain and Warehouse Management System (WMS) knowledge.
Experience with Cloud-native architecture, distributed microservices, multi-tenant SaaS solutions, and API management platforms.
Demonstrated ability to provide technical and solution leadership during critical issues and to mentor/support technical teams.